TIME & SPACE TOYS, in business since 1997, is a licensed retail operation. Since our inception, we have served thousands of customers all across the United States and in over 50 countries around the world. Our excellent customer service and product knowledge have been rewarded with a loyal and growing customer base. In addition to a presence in industry magazines and trade shows, we sell our merchandise via our on-line store, www.timeandspacetoys.com. We encourage you to contact us for more information on our company, our merchandise, and industry trends, as well as to review comments left for us by thousands of satisfied customers on eBay.com (our user name is timeandspacetoys). BUFFY COLLECTOR CLUB is a sub-store within the Time & Space Toys' retail operation. The purpose of the club is to provide Buffy Collectors a one-stop pre-order shop for all new Buffy and Angel collectibles and to reward our loyal customers with an amazing discount off the suggested retail price on anything in the club store. Not only can you get the convenience of pre-ordering all of your new collectibles in one place, but you can save on shipping costs, and especially product costs as everything in the club is 20% or more off suggested retail price! This savings is applied to not only products from any one manufacturer as is with other manufacturers' clubs, but accross the board for any Buffy manufacturer, DST, Sideshow, Palisades, Factory X, etc.. It's all here in one place and at a savings of 20% or more. TIME & SPACE TOYS Buffy Collector Club P.O. Box 222 Harmony, PA 16037 USA fax 206-202-4431 email (bcc@timeandspacetoys.com is experiencing technical difficulty, please use the below email for the time being) timeandspacetoys@earthlink.net **SHIPPING** -Items are generally shipped by DHL Ground, unless specific arrangements have been made with us to ship otherwise (additional charges may apply). (Alaska and Hawaii shipments go US Priority Mail.) -Shipping charges include handling fees and insurance. **SATISFACTION GUARANTEED** -All items are mint in original package. -Items will be packed exceptionally well, in sturdy boxes, with sufficient packing in order to minimize the risk of damage in shipping. - All orders are guaranteed to arrive (we will replace the order or refund your money if the package does not arrive) and will be shipped with tracking numbers. **PRE-ORDERS** - A pre-order is an advance order placed prior to the release of the product. Placing a pre-order reserves the item at a special discount price. Pre-order items placed in your shopping cart alone or with other pre-order items will not be charged until the first pre-order item begins to arrive in stock. If multiple items are together in one shopping cart, the entire cart will be charged at the time of the first pre-order item begins to arrive in stock. Carts containing a mixture of pre-order items and in-stock items will be charged in full at time of checkout. Items will ship as they become in stock and not necessarily when all items are in stock. If you have a combined order, you may receive several shipments until your order is filled in completion. You will only be charged for the shipping amount as shown in checkout and not for the multiple shipments. Customers who wish to only be charged for each item as it ships should use multiple carts to separate "in-stock" and "pre-order" items as well as any "pre-order" items that are scheduled to ship during different months. *In-stock date subject to manufacturer's delivery schedule and is subject to change without notice. **GIFT CERTIFICATES** Gift Certificates are offered in the store as promomotion items to qualify for FREE items when purchased. A gift certificate should not be sent as a gift to a non-BCC member, as they cannot access the "membership only" store to redeem. A gift certificate cannot be used to purchase another gift certificate in order to double qualify for the free gift item associated with the gift certificate purchase. **RETURN POLICY** -If your merchandise is received in less-than-acceptable condition, or if it is not what you expected, we will gladly accept returned merchandise within 30 days (of the date items are received) and give a full merchandise refund. -Merchandise must be returned unopened and in the same condition in which it was received. Gift certificates, BCC memberships and BCC membership renewals are not refundable. Items paid with gift certificates will be refunded with store credit. Items received as free gifts with memberships are returnable under the same return policy as other items. -You must contact us first by email to receive a return authorization. **INTERNATIONAL ORDERS (OUTSIDE THE U.S.) -International orders are welcome! Please allow 1 to 4 weeks for delivery. -International shipping charges indicated are for AIRMAIL WITH INSURANCE. These orders are guaranteed to arrive (we will replace the order or refund your money if the package does not arrive). In the rare event of a lost package, a claim will not be filed until 60 days after the package is posted. Once claim funds are received by us, a refund or replacement will be processed. -In rare instances, some items may require additional shipping charges due to their size and/or weight. You will be notified by email if additional shipping charges are applicable and we will request your authorization to charge the additional amount. -If you DO NOT require an insured airmail shipment, you have the option to email us for a new, lower shipping rate in which you will assume any risk on the package. There will be no tracking number and a replacement/refund will not apply in the event of a lost package. -Please note that many countries may charge import duties on merchandise purchased outside one's home country. Non-U.S. customers should be aware of possible duties when making the decision to purchase outside their country.